WAKE Awaken English that connects
AIX COMMUNICATION · English × AI × Customer experience
Try 3 hours / Pilot 6 hours / Extend 12 hours
Understand a customer situation, try speaking in English, review expressions with AI and rehearse again.
Applications are not being accepted on this page at present.
Make that possibility your own.
- 01
Awaken · a reason that matters
Does your English also serve the customer’s experience?
- 02
Create · something of your own
Practise a real customer situation, revise with AI feedback, and examine both language and experience.
- 03
Use · where learning helps
Practise language for a customer situation, check what was understood and try again.
3 hours: one scenario and response card.
Representative activities are adapted to the audience, time and starting skills. Practise explaining your choices and revisions.
Try it, then make it your own.
Begin with an example, choose your own purpose, try a small task, and revise after feedback. Below is the course-specific Korean activity guide.
고객·직원 역할을 바꿔 말해보고 상대가 이해한 요청과 다음 행동을 확인합니다.
This is a proposed learning activity, not a diagnosis or a guaranteed outcome.
Prepared learning materials
The 3/6/12-hour proposal specifies audiences, practice, outputs and review.
Who is it for?
Reservation, consultation and customer-facing staff and customer-experience trainers
What will you work towards?
3 hours: one scenario and response card.
6: two scenarios, one email and before/after practice notes.
12: multiple work situations and reusable response materials.
How will you review the output?
Compare the draft with its sources, check whether the intended user understands it, and save the revision reasons and reuse steps.
How much time should you plan?
The initial pilot is a small-group 6-hour outline; 12 hours use six 2-hour sessions to cover more situations.
What will you explore?
Focuses on useful expressions and responses for specific situations, not comprehensive English mastery.
01 · Understand
- Practice
- Identify the situation, feeling and task.
- Output
- Scenario card
02 · Speak and review
- Practice
- Check accuracy, tone and workplace standards.
- Output
- Response or email draft
03 · Rehearse
- Practice
- Compare practice before and after human review.
- Output
- Expression cards and notes
After your first result
Build on a first result through comparison, feedback and revision. See the course outline for the proposed scope and time.
This is a suggested direction. Check each course notice for availability, duration and fees.