Hospitality service × AI practice
9 hours · 3 × 3 hours
Practise common and combined guest requests, then create response cards and handover materials aligned with workplace policy.
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Open a sample connected to this course.
Explore the approach and example outputs through selected public pages. Full sample books are provided in the library for the relevant membership tier.
Know the answer but struggle to respond on the spot?
Switch guest and staff roles, practise responses, then make clear guidance and handover cards.
Understand an example, apply it to your situation and revise an output you can explain. Activities are adapted to the audience, time and starting skills.
Prepared learning materials
A 64-page, 9-hour workplace workbook with role-play and service templates is prepared.
Who is it for?
Hospitality, tourism and customer-facing staff and workplace trainers
What will you work towards?
Situation response cards, foreign-language guidance drafts and briefing/handover templates
How will you review the output?
Compare the draft with its sources, check whether the intended user understands it, and save the revision reasons and reuse steps.
How much time should you plan?
Each session has 160 minutes of learning and 20 of breaks: basics, groups/facilities/authority, then combined requests and AI-guidance review.
What will you explore?
Safety, authority, compensation and facilities must follow approved workplace information; AI does not set policy.
01 · Foundations
- Practice
- Practise greetings, requests, languages and complaints.
- Output
- Response cards
02 · Judgement
- Practice
- Check group arrivals, facilities, breakfast and authority limits.
- Output
- Check and handover list
03 · Combined situations
- Practice
- Review departure, VIP, privacy and incident guidance; revise AI drafts.
- Output
- Guidance and revision notes